Frequently Asked Questions

We offer same-day service for most repair calls in Manhasset and surrounding areas. If you call before noon, we can typically have a technician at your home the same day. For emergencies involving food spoilage or safety concerns, we prioritize your call.

We proudly serve Manhasset, Nassau County, and the surrounding communities including Manhasset, Great Neck, Port Washington, Roslyn, Old Westbury, and more. Our service area covers most of the North Shore and surrounding regions.

Our regular hours are Monday-Friday 7:00 AM - 9:00 PM, Saturday 8:00 AM - 6:00 PM, and Sunday 9:00 AM - 5:00 PM. 24/7 Emergency Available

Yes, an adult (18+) must be present during the service call. This ensures we can communicate directly about the appliance issue, demonstrate the repair, and answer any questions you may have about maintaining your appliance.

You can schedule by calling us at (475) 268-8998 or booking online through our website. We'll confirm your appointment time and send a reminder before our arrival.

Our diagnostic service call fee is $95. This covers the technician's visit and complete assessment of your appliance. The best part? This fee is credited toward your repair if you choose to proceed with our service.

Repair costs vary depending on the issue and parts needed. After diagnosing your appliance, we provide a complete written estimate before starting any work. Average repairs range from $250-$500, while complex repairs may be $500-$800+. There are no hidden fees.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and checks. Payment is due upon completion of the repair.

For major repairs, we can discuss payment arrangements on a case-by-case basis. Please speak with our office for options that may be available for your situation.

Absolutely. We provide honest assessments. If a repair would cost more than the appliance is worth, or if the appliance has recurring issues that suggest replacement is the better investment, we'll tell you directly.

Yes, all our repairs are backed by a 90-day warranty on parts and labor. If the same issue recurs within the warranty period, we'll return and fix it at no additional charge.

Our thorough diagnostic process identifies the root cause, not just symptoms. However, if a repair doesn't resolve your issue, we'll return promptly to make it right under our warranty.

Yes, we are fully licensed and carry comprehensive liability insurance. This protects both our technicians and your home during service calls.

We are an independent service provider, so our repairs are not covered under manufacturer warranties. However, if your appliance is still under the manufacturer's warranty, we recommend contacting them first. For out-of-warranty appliances, we're often a more affordable and convenient option.

We specialize in luxury and high-end appliances including Sub-Zero, Wolf, Thermador, Viking, Miele, Gaggenau, Bosch, KitchenAid, Dacor, Cove, and other premium brands. Our technicians are trained on these sophisticated appliances.

We repair refrigerators, freezers, wine coolers, ice makers, ranges, ovens, cooktops, dishwashers, microwaves, ventilation hoods, and warming drawers. This includes both built-in and freestanding models.

Our primary focus is residential appliances. For commercial kitchen equipment, specialized commercial appliance services may be better suited to your needs.

Yes, we can often repair older models even when manufacturers no longer support them. Our experience with these brands and our parts sourcing capabilities allow us to keep many vintage luxury appliances running.

We use OEM-quality parts that meet or exceed manufacturer specifications. In many cases, we use genuine manufacturer parts. All parts are covered under our warranty.

If a specialty part is required, we'll provide an estimated timeline and keep you informed throughout the process. We maintain relationships with multiple suppliers to source parts as quickly as possible, often within 1-3 business days.

In many cases, yes. Our technicians carry a well-stocked inventory of common parts. For straightforward repairs, we can often diagnose and fix the issue in a single visit.

Yes, we offer preventive maintenance for Sub-Zero refrigerators, Wolf ranges, and other luxury appliances. Regular maintenance can extend your appliance's lifespan and prevent costly breakdowns.

Yes, our technicians receive specialized training on Sub-Zero, Wolf, Thermador, and other premium brands. With over 15+ years of experience, they understand the sophisticated technology and engineering behind these appliances.

We are an independent service provider. We are not affiliated with, endorsed by, or sponsored by Sub-Zero, Wolf, or any other appliance manufacturer. Brand names are used for identification purposes only.

Yes, our technicians wear shoe covers, use drop cloths when needed, and clean up completely after every job. We treat your home with the same care we'd treat our own.

We've been serving Manhasset and the surrounding communities for over 15+ years, completing more than 10,000+ repairs with a 4.9-star rating.